Shipping Policy
Shipping Policy
Shipping Times by Region
After your watch has been crafted, estimated delivery times are as follows:
- United States: 2-8 business days
- United Kingdom: 3-7 business days
- Rest of World: 7-14 business days
Note: These estimates are in addition to the crafting period and begin once your watch ships. You'll receive tracking information via email when your watch leaves our workshop.
Shipping Partners
We partner with premium carriers including FedEx, DHL, UPS, and EMS to ensure secure delivery of your handcrafted timepiece. All shipments include tracking and insurance.
Handcrafted Just for You
Each watch is individually crafted to order, ensuring the highest quality and attention to detail. Your timepiece isn't pulled from a shelf - it's built specifically for you by our expert watchmakers.
Order Processing & Crafting Time
We typically require 10 - 14 working days to handcraft and quality test your watch before shipping. This crafting period ensures each timepiece meets our exacting standards. During peak seasons (holidays) or periods of high demand, crafting time may extend.
Order Confirmation & Updates
- You'll receive an order confirmation email immediately after purchase
- A crafting confirmation when your watch enters production
- Shipping confirmation with tracking information once your watch is complete
Important Information
Address Accuracy
Please ensure your shipping address is correct at checkout. Once an order enters our crafting process, we cannot modify the shipping address.
Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees. These charges vary by country and are the responsibility of the recipient.
Package Security
All shipments are fully insured and require signature confirmation. We recommend shipping to a secure address where someone can receive the package.
Questions?
Our customer service team is here to help with any questions about your order. Contact us for assistance.
Note: While we strive to meet all estimated delivery times, delays may occasionally occur due to customs procedures, severe weather, or other circumstances beyond our control.